Shipping Policy
Welcome to Lens & Co.
At Lens & Co., we aim to deliver your order quickly, safely, and with care. Please review our shipping policy below for estimated timelines and important details.
Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). Once shipped, you will receive a tracking number via email or SMS.
Outside Service Country?
Please contact us at sales@lens-andco.com. We’ll be happy to connect you with an authorized distributor or licensed partner in your country.
Interested in becoming a Lens & Co. partner or distributor?
Send your inquiry to sales@lens-andco.com, and our team will get back to you with more information.
Tracking Your Order
Once your order is shipped, you’ll receive a tracking link. If you do not receive a tracking number within 3 business days, please contact us at sales@lens-andco.com.
Shipping Delays
Unexpected delays due to weather, carrier issues, or high-volume periods may occur. Lens & Co. is not responsible for delays once the package has been handed to the courier, but we’ll always assist in tracking or resolving any issues.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery so we can help investigate or file a claim with the courier.
Effective Date: 20 July 2025
