Terms & Conditions

Welcome to Lens & Co.

By accessing or using our website (www.lens-nco.com), you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

Eligibility & Account Creation

To use certain features of our site, such as creating a personal account or making a purchase, you must be at least 18 years old or have the consent of a parent or legal guardian. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

User-Generated Content

Users may create content such as product reviews, images, or videos. By uploading or posting content to our platform, you grant Lens & Co. a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute that content across our platforms and channels. Content must not violate any laws or infringe on third-party rights.

Purchases

You may purchase goods directly through our website. All payments must be completed using approved payment methods. We reserve the right to refuse or cancel any order for reasons including pricing errors, availability, or suspected misuse.

Shipping, Returns & Refunds

Shipping timelines are estimates and may vary by location. Due to the nature of contact lenses, we accept returns only for unopened, unused items in their original packaging, and within 7 days of receipt.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Shipping fees are non-refundable unless the return is due to our error.

Promotions & Contests

Lens & Co. may offer promotional codes, giveaways, or contests from time to time. Each promotion will be governed by its own terms, which will be clearly outlined at the time of the offer. Promotions cannot be combined unless explicitly stated.

Intellectual Property

All content on this site — including logos, product names, visuals, design elements, and written copy — is the exclusive property of Lens & Co. and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

Feedback & Suggestions

We welcome feedback and suggestions, but any ideas submitted to Lens & Co. may be used freely and without obligation, compensation, or attribution.

Modifications

We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting. Continued use of the website after changes are published implies your acceptance of the updated terms.

Privacy

We respect your privacy. Personal information is collected solely to process orders and provide customer support. Payment details are securely handled by our third-party payment provider and are not accessible to us. We can only view your order number, selected items, and total price. For full details, please refer to our [Privacy Policy].